How can we help you?
Once your order is placed successfully, you will receive a confirmation message or email with your order details. If you don't receive a confirmation within a few hours, please check your spam or junk folder. You can also reach out to us directly via DM, email, or WhatsApp to confirm your order status.
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Yes, we offer bulk ordering options with a minimum order quantity (MOQ) of 15 pieces. If you'd like to see a custom sample before placing a large order, we’re happy to provide one. Just contact us with your requirements, and we'll guide you through the process.
Individual buyers can easily order single customized pieces without meeting the bulk MOQ. Whether you're shopping for yourself or as a gift, you can personalize your jacket to your style and we'll handle the rest — including free shipping on your order!
Yes, we specialize in private label and branded wholesale orders. If you have your own logo, designs, or mockups, we can work with you to create customized pieces that reflect your brand. Simply send us your artwork or concept, and our team will assist you through the sampling and production process. MOQ applies, and we ensure quality and consistency for all bulk orders.
We accept a variety of payment methods including PayPal, Bank Transfer (Wire), Western Union, and major Credit/Debit Cards. For wholesale orders, payment instructions will be shared directly once your order details are confirmed.
For individual/custom orders, full payment is required upfront. For wholesale or bulk orders, we usually require a 50% advance to begin production, and the remaining 50% before shipping. Terms may vary depending on your order size and customization.
Yes, we use trusted and secure payment gateways to ensure all transactions are protected. Your financial information is never stored or shared with third parties.
Currently, Cash on Delivery is not available. All orders must be prepaid through one of our accepted payment methods.
Absolutely. Once your payment is received, we’ll send you an official confirmation and digital receipt via email or message, including your order summary and estimated delivery timeline.
Yes, Vintage Touch offers worldwide shipping. No matter where you're located, we’ll ensure your order reaches you safely. Shipping fees may vary based on your region — but many of our offers include free global shipping.
Shipping times may vary depending on your location and the nature of your order. On average: 1. Customized/single pieces: 7–12 business days 2. Bulk/wholesale orders: 2–3 weeks (including production time) Tracking information will be provided once your order is shipped.
Yes, once your order is dispatched, we’ll share a tracking number with you so you can monitor the delivery progress in real time.
If your order is delayed beyond the estimated timeframe or seems lost in transit, please contact us immediately. We’ll coordinate with the courier service to resolve the issue or arrange a solution.